Data Deletion Policy

1. What We Store and Automatic Deletion

Jumpr is a technical bridge. We do not store end-user messages long-term.

• Full webhook payloads received from Meta, including message text when provided by Meta, are stored only temporarily in Cloudflare KV and are automatically deleted after 72 hours . No manual deletion request is required.
• Operational metadata, including channel, event type, delivery status, timestamp, and technical errors, may be retained for up to 90 days for security, auditing, and troubleshooting purposes. It is then deleted or anonymized.
• Data stored persistently relates primarily to our customers, including Google administrator account information such as name, email, and profile picture; configured integrations such as Meta App ID, encrypted credentials, Odoo webhook URL, and company ID; and required session data.

This persistent information relates to businesses using Jumpr and is not long-term storage of end-user message content.

2. If You Are Our Customer

If you are a business using Jumpr, you can request or initiate deletion of your data at any time.

Delete an integration

Go to Dashboard > Integrations > Delete . Deleting an integration removes its encrypted tokens, App Secret, webhook URL, and related integration configuration.

Delete your administrator account

Email [email protected] from your Jumpr administrator email address using the subject “Delete Jumpr Account” .

We will delete your administrator profile and associated integrations within 15 business days, except where limited retention is required by law, security obligations, or abuse prevention.

3. If You Are an End User Who Messaged a Business

Jumpr acts as a Service Provider / Processor on behalf of the business you contacted through Messenger or Instagram. That business is the Data Controller for your message and related customer records.

To delete data related to your message, you should first contact that business directly and follow the deletion instructions contained in its own Privacy Policy. This is generally the most direct method because your lead, contact, conversation, or related record may be stored in that business's Odoo environment.

If you contact Jumpr directly, we can only delete or anonymize data that we still retain within systems under our control.

Email [email protected] with:

• Subject: End-User Data Deletion Request
• Your name.
• The Facebook Page or Instagram account you contacted.
• Channel: Messenger or Instagram.
• Approximate date of the interaction.
• Your PSID or IGSID, if available.

We will delete or anonymize applicable temporary payloads that remain within the 72-hour retention window, as well as related operational metadata and cached public profile information under our control, within 15 business days.

We will confirm completion by email. Jumpr cannot directly delete data stored in a customer's Odoo environment. Requests concerning that data must be directed to the relevant customer.

4. Automatic Requests from Meta

If Jumpr receives a Data Deletion Request through Meta's official callback mechanism, we process it according to the same principles described above and provide confirmation through the status mechanism required by Meta.

5. Legal Retention

We may retain minimal information where strictly necessary to comply with legal obligations, maintain security, prevent fraud or abuse, or exercise or defend legal rights.

Any such information will be retained only for the minimum period reasonably required for those purposes.

6. Contact

For any data deletion request, contact:

[email protected]